---
title: "Access and limits"
description: "Where a widget works, which assistant and answer mode it uses, and the visitor and monthly limits that keep its spending under control."
canonical: "https://lookio.app/docs/guides/widget/access-and-limits"
updated: "2026-11-08"
---

# Access and limits

Open the widget's **Config** tab.

![The Config tab of the Help center bubble widget with its assistant, answer mode, allowed domains, visitor options and limits](/docs/images/app/widget-config.webp)

_Config: the assistant and mode, the allowed domains, what visitors can do, and the limits._

## Answers

- **Assistant**: the assistant that answers. A change applies from the next question.
- **Answer mode**: Flash (30 credits per answer), Eco (10, can start more slowly) or Deep (80, works through the resources like an analyst and answers with a stronger model). One price per answer, found or not. See [Query modes](/docs/get-started/concepts#query-modes).

## Where it works

**Allowed domains** set where the bubble and the in-page chat can show. Type a host such as `docs.acme.com`. `acme.com` also covers `www.acme.com`. `*.acme.com` covers every subdomain. You can paste several at once.

The browser applies the rule. The chat frame tells browsers which sites may show it, and browsers refuse all other sites. So nobody can copy your snippet to their site and spend your credits.

The hosted page has no domain rule: anyone with the link can open it. You turn each format on or off in the **Install** tab. See [Install a widget](/docs/guides/widget/install#choose-the-formats).

> **Note**
>
> Your own domain for the hosted page, such as `chat.yourcompany.com`, is coming to paid plans.

## Visitors

The **Config** tab also sets what visitors can do: **Remember the conversation**, **Visitors' chat history** and **Thumbs up and down**. See [Customize a widget](/docs/guides/widget/appearance#behaviour).

## Limits

Your workspace pays for every answer. The limits stop one visitor, or a bot, from spending too much:

| Limit                            | Default for a new widget                                                    | When it is reached                                            |
| -------------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------------------- |
| Questions per visitor, per hour  | 40 (1 to 500)                                                               | The visitor must wait. The widget says how long.              |
| Questions per visitor, per day   | 150 (1 to 2,000)                                                            | The same.                                                     |
| Answers per minute, all visitors | 60 (10 to 1,000)                                                            | Visitors must wait a few seconds. Raise it for a busy site.   |
| Monthly credit ceiling           | Off. When you turn it on, the app offers 3,000 credits (100 Flash answers). | The widget stops answering until the 1st of next month (UTC). |

A widget created before 24 October 2026 keeps the limits it was saved with.

> **Tip: Set a ceiling on a public site**
>
> On a busy public site, turn the monthly ceiling on. The widget stops at your amount, and the rest of the workspace keeps its credits.

Select **Save preferences** to apply the visitor settings and the limits together. When you turn the monthly ceiling off, Lookio keeps its amount. When you turn it on again, it counts all credits spent this calendar month. In the API, `limits.monthly_credits_enabled` turns it on or off and keeps the amount. `limits.monthly_credits: null` also turns it off.

Lookio also allows at most 20 questions per minute from one network address. You cannot change this limit. See [Rate limits](/docs/developers/rate-limits#widgets). When the workspace has no credits left, the widget stops answering.

A visitor never learns which limit stopped them, or anything about your credits. They read that the assistant cannot answer now, or that they must slow down.

## Who can change a widget

Members who can see an assistant see its widgets. To change a widget, a member needs the right to edit assistants. To delete one, the right to delete assistants. You cannot delete an assistant that a widget uses. First move the widget to another assistant, or delete it.