Access and limits
Where a widget works, which assistant and answer mode it uses, and the visitor and monthly limits that keep its spending under control.
Open the widget’s Config tab.
Answers
- Assistant: the assistant that answers. Changing it takes effect at the next question.
- Answer mode: Flash (30 credits per answer), Eco (10, may start more slowly) or Deep (80, splits the question and answers with a stronger model). One price per answer, found or not, as everywhere in Lookio.
Where it works
Allowed domains decide where the bubble and the in-page chat can show. Type a host such as docs.acme.com. acme.com also covers www.acme.com, and *.acme.com covers every subdomain. Paste several at once if you like.
The rule is enforced by the browser: the chat frame tells browsers which sites may display it, and they refuse every other site. Nobody can copy your snippet onto their own site and spend your credits from there.
The hosted page has no domain rule: anyone with the link can open it. Which formats exist (chat bubble, in the page, hosted page) is set in the Install tab, where each has a switch. A format that is off answers “not found”. See Install a widget.
Visitors
The Config tab also holds what visitors can do: Remember the conversation, Visitors’ chat history and Thumbs up and down. See Customize a widget and Visitors’ conversations.
Limits
Every answer is charged to your workspace. The limits keep one visitor, or a bot, from spending it all:
| Limit | Default | When it is reached |
|---|---|---|
| Questions per visitor, per hour | 20 | The visitor is asked to try again later, with how long to wait. |
| Questions per visitor, per day | 60 | Same. |
| Monthly credit ceiling | 3,000 credits (100 Flash answers) | The widget stops answering until the 1st of next month (UTC). Raise it, or turn it off, in Config. |
Select Save preferences to apply visitor settings and limits together. Turning the monthly ceiling off preserves its amount and usage counter; re-enabling it counts everything already spent this calendar month. In the API, set limits.monthly_credits_enabled to false or true to preserve the amount. limits.monthly_credits: null also disables the ceiling.
Lookio also limits each network address to a few questions per minute, whatever your settings. When the workspace runs out of credits, the widget stops answering too.
A visitor never learns which limit stopped them, nor anything about your credits: they read that the assistant cannot answer right now, or that they should slow down.
Who can change a widget
Members who can see an assistant see its widgets. Changing a widget needs the right to edit assistants, and deleting one the right to delete assistants. An assistant that answers on a widget cannot be deleted until the widget is moved to another assistant or deleted.