COOKIE POLICY
Last updated October 11, 2026
This Cookie Policy explains how Guillaume Duvernay – Unternehmensberatung für digitale Transformation (“Company,” “we,” “us,” and “our”) uses cookies and similar technologies when you visit our website at https://lookio.app (“Website”). It explains what these technologies are, why we use them, and how you control them.
What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Website owners use them to make their websites work, to work more efficiently, and to provide reporting information. Similar technologies, such as your browser’s local storage, serve the same purposes and are covered by this policy.
Cookies set by the website owner (here, the Company) are called “first-party cookies.” Cookies set by other parties are called “third-party cookies.”
Your choice comes first
When you arrive, nothing that requires your consent is loaded. Analytics and the support chat start only if you accept them, and the Website works the same whether you accept or decline. You can change your mind at any time with the preferences below, and withdrawing a consent is as easy as giving it: the page reloads without the service you withdrew.
We keep a record of your choice so that we can show it was made (a reference, the date, the categories, your country and a truncated, salted fingerprint of your browser). We store no IP address for this.
What we use
Strictly necessary
These are needed for the Website to work and cannot be refused.
| Field | Value |
|---|---|
| Name | __consent |
| Purpose | Remembers your cookie choice, so that we do not ask again. It is readable by our server only, not by scripts. |
| Provider | lookio.app (first party) |
| Expires in | 6 months |
Analytics
Loaded only with your consent. They help us understand how the Website is used, in aggregate, so that we can improve it.
| Field | Value |
|---|---|
| Name | ph_<project key>_posthog |
| Purpose | PostHog assigns a random identifier to recognise a returning browser and count visits and page views. We do not record sessions or keystrokes. |
| Provider | lookio.app (first party), data processed by PostHog in the EU. View Privacy Policy |
| Expires in | 1 year |
Support chat and marketing
Loaded only with your consent. This category covers the Crisp support chat. Until you accept it, no chat bubble is shown and nothing is sent to Crisp.
| Field | Value |
|---|---|
| Name | crisp-client/session/… and crisp-client/socket/… |
| Purpose | Crisp keeps your conversation with us on this device. View Privacy Policy |
| Provider | Crisp |
| Expires in | 6 months |
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize visitors to a website. We may use similar technologies, such as tracking pixels. They are subject to the same choice as cookies: none is loaded without your consent.
How often will you update this Cookie Policy?
We may update this Cookie Policy to reflect changes to the cookies we use or for operational, legal, or regulatory reasons. The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at hi@lookio.app or by post to:
Guillaume Duvernay – Unternehmensberatung für digitale Transformation
Richard-Sorge-Straße
Berlin, 10249