Your team, asking.Every answer shows its source.
Everyone asks the assistants they are allowed to use. Lookio AI sets up the rest, in plain words.
Chat
A customer wants to pause their plan. What do we say?
A plan can be paused once a year, for up to 3 months 1. Data stays in place and billing stops the next month 2.
support-playbook.md, Pausing
A plan can be paused once a year, for up to 3 months.
A plan can be paused once a year, for up to 3 months.
Lookio AISets up your workspace
Add our help center, and make an assistant for the support team that answers from it.
- Website added, help.acme.com128 pages
- Tagged support
- Assistant created, reads the tag support
Done. Your Support assistant is ready to ask in Chat.
Check it before you connect it
Chat is the quickest way to see that a resource and an assistant work together, before you automate anything.
Sources of this answer
Refund policyPassage 1
Billing helpPassage 2
Also read
Price list 2026
What changes in our plans
Onboarding guide
Warranty terms
Reseller agreement
Shipping FAQ
Battery safety sheet
Refund policyPage 12
01Refunds and cancellations
02
03Monthly plans can be cancelled at any time and stop
04at the end of the current billing period.
05
06Annual plans
07
08Annual plans are refunded in full when the request
09is made within 30 days of purchase.
10After 30 days, the plan runs until the end of the year
11and can be switched to monthly at renewal.
12
13How refunds are paid
14
15A refund always goes back to the original payment
16method and appears within five working days.
17
18Exceptions
Ask for what you want
Tell Lookio AI what you need. It adds the resources and creates the assistant.
Add what you knowA file, a page or a whole website, from one sentence.
Give it a jobAn assistant with its context, reading the right documents.
Questions about Chat
Who can use Chat?
Everyone in the workspace, on the assistants an admin lets them use. Asking needs no separate permission, and the credits come from the workspace.
Are my chats private?
Yes. Your chats are personal: other members, admins and API keys do not see them.
What is Lookio AI?
The agent inside the app. Ask it in plain words to add resources or create an assistant, instead of filling in the forms yourself. It acts within your own permissions.
What does a chat answer cost?
The fixed price of the mode you pick, whatever the length of the answer. See pricing.
