Feedback on answers

When your product shows an answer, your users can say if it helped. Send that thumb to Lookio. It appears next to the answer in the workspace logs, with the thumbs from your widgets.

Send a thumb

You need two ids from the answer: conversation_id and message_id. Every stored answer returns both. See Conversations and end users.

curl https://api.lookio.app/v1/conversations/CONVERSATION_ID/messages/MESSAGE_ID/feedback \
  -H "Authorization: Bearer $LOOKIO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"rating": "down", "comment": "The price is out of date.", "end_user": "user_42"}'

await lookio.conversations.feedback(conversationId, messageId, {
  rating: "down", // "up", "down", or null to take it back
  comment: "The price is out of date.",
  end_user: "user_42",
});

lookio conversations feedback CONVERSATION_ID MESSAGE_ID down --comment "The price is out of date." --end-user user_42

The MCP tool is send_answer_feedback. Do not use send_feedback: it reports a problem with Lookio itself.

The rules

• One thumb per answer. A new thumb replaces the old one. It never counts twice.
• Take it back with rating: null. Lookio also removes the comment.
• The comment is optional, up to 1,000 characters, with up or down only. A comment with rating: null fails with invalid_parameter.
• end_user is optional. If you send it, the conversation must belong to that end user. If not, the call fails with resource_not_found.
• Only answers take a thumb. The id of a question, or of an answer in another conversation, fails with resource_not_found.
• It is free. It needs the query scope.
• API keys only. On a person’s own chat, the call fails with feature_not_available. The widget collects its visitors’ thumbs itself: see the feedback setting in Appearance.

Read them

The thumb shows on the answer in Get a conversation (rating and rating_comment) and in the logs. To list the conversations with a thumbs down, filter the logs on Rating. See Logs.