Widget troubleshooting
What to check when the bubble does not show, the chat refuses to load in a frame, or visitors read that the assistant cannot answer.
Find the symptom, then check each cause in order.
The bubble does not show
- The chat bubble is off. The browser console says so. In the Install tab, turn Chat bubble on.
- The domain is not allowed. The browser console says so. Add the domain to Allowed domains, in the Config tab.
- The widget is paused. Turn Live on.
- Its assistant reads no resource. The console says nothing. The widget’s sheet says “Not showing: its assistant reads no resource”. Give the assistant resources and wait until they are ready.
- The script is missing or blocked. Check that the page loads
https://widget.lookio.app/v1/widget.js. Check that your content security policy allowshttps://widget.lookio.appinscript-srcandframe-src.
The in-page chat or the hosted page says: not found
That format is off. Open the Install tab and turn on In the page or Hosted page. A new widget has the chat bubble only.
The browser says: Refused to display in a frame
The page is not on an allowed domain. Add its host. If you list subdomains one by one, add each one, such as docs. or www..
Visitors read: The assistant cannot answer right now
The widget reached its monthly credit ceiling, the workspace has no credits left, the widget is paused, or its assistant was deleted. Check the Config tab and your credits.
Visitors read: Too many questions
A visitor reached their hourly or daily limit, the widget reached its Answers per minute, all visitors limit, or one network address sent more than 20 questions in a minute. If real visitors meet a limit, raise it in Config. Only the limit per address is fixed.
Answers say the sources do not cover the question
The widget answers only from its assistant’s resources. In Assistants, check what the assistant reads, and that those resources are ready.
Still stuck? Open Help in the app and write to us, with the widget’s id.